First, double check that you are entering the same email you used to sign-up. If you aren't sure, you can confirm which email you used to sign-up by looking for the receipt in your email inbox.
If you can't find the sign-up receipt in your email inbox, it is likely that you have accidentally typo'd your email when first signing up.
Please email us directly at elo@elo.health if you still have trouble!
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